Kra Integrated Solutions Ltd (Krinsol Ecotours) facilitates the purchase by prospective customers of tourism, travel and hospitality related experiences and products including Eco and adventure tours, accommodations, transportation, entertainment, cultural, leisure, recreation, health, sports tourism, travel and hospitality packages which travel related services are provided by Kra Integrated Solutions Ltd (Krinsol Ecotours) and other service providers independent from and having no connection to Kra Integrated Solutions Ltd (Krinsol Ecotours).
In accessing the services of Kra Integrated Solutions Ltd (Krinsol Ecotours) to book, reserve and pay for any tourism, travel and hospitality related experiences, products and other services provided by Krinsol Ecotours, you, the customer, agree to be bounded by these terms and conditions which describe the general terms and conditions by which Kra Integrated Solutions Ltd (Krinsol Ecotours) will agree to provide its services to customers.
A deposit for booking constitutes Customer’s acceptance of these Terms and Conditions.
BOOKING/RESERVATION COMMITMENTS FEE
Reservations and Bookings require a minimum US Four Hundred Dollars (US $ 400.00) per-person deposit to hold reservations/bookings. Deposits are NON-REFUNDABLE. Once your online booking or reservation form and deposit are received, Kra Integrated Solutions Ltd (Krinsol Ecotours) will issue you a confirmation invoice at which point a legally binding contract is entered into between us. Please certify that all information contained in the confirmation invoice is complete and accurate, particularly the spelling of names.
Should there be any discrepancy, kindly notify Krinsol Ecotours immediately in writing. Whoever undertakes the booking or reservation takes full responsibility for these terms and conditions of contract in an instance of group booking or reservation. Upon confirmation, Krinsol Ecotours will also forward to you, a comprehensive trip itinerary including any other information that may be deemed helpful for the tour.
MEANS OF COMMITMENT FEE PAYMENT
Kra Integrated Solutions Ltd (Krinsol Ecotours), request for all mandatory deposits to be paid through direct bank transfer for which our bank details have been provided below. Same can be made through western union, money gram transfers. Customers are solely responsible for all bank and/or transfer charges. Krinsol Ecotours is unable to accept credit card payment currently due to past unfavorable experiences and other administrative challenges. Team Krinsol Ecotours sincerely apologizes for any inconveniences this may cause.
Account Name: Kra Integrated Solutions Ltd
Account Number: 110 205 681 6001
Bank Name: NATIONAL INVESTMENT BANK (NIB)
Branch: HEADQUARTERS, ACCRA
Swift Code: NIBGGHAC
Kra Integrated Solutions Ltd (Krinsol Ecotours) quotes prices in US dollars based on the exchange rates for the respective foreign currency, as of the date of the quote. Exchange rates fluctuate. Customer’s exchange rate is only fixed when full payment is made, unless otherwise noted on customer’s itinerary. Any price that Krinsol Ecotours quotes is subject to change without notice until full payment is made. All prices are ‘from’ and seasonal surcharges and currency fluctuations apply. Customer’s travel booking or reservation does not include flights to Ghana. It is every customer’s responsibility to make flights arrangements to Ghana. Krinsol Ecotours reserves the rights to vary the package prices and to impose surcharges as required up to 30 days prior to the departure or arrival date as a result of adverse effects including but not limited to exchange rate fluctuations or due to government action.
Krinsol Ecotours will absorb fluctuations in exchange rates up to a maximum of up to one percent (1%) of the package cost, excluding insurance costs. Where the increase in price is greater than one percent (1%) of the total package cost, customers will be responsible for any additional package costs. Where any surcharge increases the cost of a package by ten percent (10%) or more, customers can cancel the booking within fourteen (14) days of notification of the increase and obtain a full refund on the package, excluding any amendment charges.
CHANGE OF BOOKING/RESERVATION
Changes to booking or reservation or travel itinerary will be accepted if Kra Integrated Solutions Ltd (Krinsol Ecotours) is notified in writing within at least sixty (60) days prior to date of departure or arrival. Notification is recognized to have occurred on the date of receipt by Krinsol Ecotours. Once a deposit has been received, a US Fifty Dollars (US $ 50) per booking change fee will apply. Any additional costs arising out of the change will be charged to you. Other fees are at the discretion of the hotels, tour operators, travel agencies, car rental agencies and other service providers. Kra Integrated Solutions Ltd (Krinsol Ecotours) reserves the rights to make any reasonable adjustments or changes to any of the facilities, services or prices described on the company’s webpage or in any other promotional materials before a booking or reservation are effected. Any such adjustment will be dully notified to you before a booking is confirmed. At all cost and under any circumstances, Krinsol Ecotours will strive to provide all tour packages as per advertised.
However, the company reserves the rights to make reasonable changes to the package if deemed necessary, appropriate and or advisable by management. Minor adjustment such as varied departure/arrival times, duration of flights, or adjusted itineraries up to ten percent (10%) of the entirety of the tour package will be communicate to you as soon as reasonably possible before the departure/arrival date. Minor changes are unacceptable as conditions for cancellation. In the event of major changes which implies any adjustment affecting up to twenty percent (20%) or more of the entirety of the package, the Krinsol Ecotours will dully communicate this to the customer in writing of an options of either accepting the adjusted arrangements, choosing another available package or receiving a full refund. Upon such a notification, the customer must send decision in writing to Krinsol Ecotours within seven (7) days. There will not be any recourse to compensation payable or liability accepted beyond the options listed above where the Krinsol Ecotours is forced to abrogate or adjust booking or reservation by reason of "force majeure", namely war, threat of war, riot, civil unrest, fire, adverse weather conditions, strikes, industrial action, terrorist activity, natural or man-made disasters or such any other similar occurrences beyond the company’s control.
Before final payment is made you will receive a final invoice that has been updated to reflect any currency fluctuations. Prices are not locked in until full payment has been made. The balance of the tour price shall be paid sixty (60) days before departure or arrival date. In the event that full payment of balance is not fulfilled in time, Kra Integrated Solutions Ltd (Krinsol Ecotours) reserves the right to cancel your booking or reservation, retain your deposit and invoke cancellation charges where applicable. Please be informed that no reminders will be sent. Under circumstance where booking is effected under sixty (60) days before the departure or arrival date the total amount due is payable at the time of booking or reservation.
CANCELLATION OCCASIONED BY CUSTOMER
If you decide to cancel your booking or reservation, the person who signed the booking form must notify us immediately in writing. Cancellation is effective from the date of receipt of your notification. Customer cancellation before the full payment due date will incur loss of the non-refundable deposit as specified above and any charges received from suppliers. Customer cancellation on or after the full payment due date, but more than sixty (60) days prior to departure, will incur a penalty equal to 50% of the total booking cost. Kra Integrated Solutions Ltd (Krinsol Ecotours) will make no refunds for customer cancellations made less than forty (45) days before departure or arrival or subsequent to travel commencement. Other cancellation fees or refunds for customer cancellation are at the discretion of the hotels, tour operators, travel agencies, rental car agencies and other service providers with which customer has reserved travel related services.
CANCELLATION EMANATING FROM KRINTSOL
Kra Integrated Solutions Ltd (Krinsol Ecotours) reserves the absolute rights to cancel your booking or reservation at any time before the departure date. In such circumstances, the company will offer an alternative package of similar quality and standard. In the event that this is not acceptable to you, any monies paid for the trip will be reimbursed in full (save non-refundable deposit and where cancellation of the package is as a result of your failure to pay for the package in accordance with the payment provisions spelt out in this document). In the highly unlikely event that Kra Integrated Solutions Ltd (Krinsol Ecotours) cancels any reservation/booking, customer will not be entitled to make any further claim for losses or damages whatsoever arising, including consequential losses, expenses, vaccinations, visa fees or any other travel arrangements.
LAST MINUTE BOOKING
Any booking made and deposit paid within two (2) weeks of departure will attract a US One Hundred Dollars (US $ 100) per booking fee. This fee is to cover the cost of expediting the confirmation of your booking and to cover the cost of FedEx or EMS shipment of the documents.
Provided booking is paid in full sixty (60) days prior to departure or arrival, Kra Integrated Solutions Ltd (Krinsol Ecotours) will send any documents to arrive within two (2) weeks of departure. Documents will be sent via email or using ground or priority mail. A US Fifty Dollars (US $ 50) rush fee will be charged to expedite documents that require delivery earlier than 2 weeks prior to departure. Any bookings made within seven (7) days of departure will only receive e-documents.
Travel insurance is strongly recommended and it is mandatory for all Kra Integrated Solutions Ltd (Krinsol Ecotours) packages. Travel insurance can be purchased to cover all penalties in the event customer needs to cancel or change the customer’s travel plans. Travel insurance can provide medical and emergency assistance protection during travel, as well as provide some loss and delay coverage. In case of arrival without insurance, all hospital and medical expenses are the customer’s or traveler’s responsibility. Customer’s travel insurance must cover personal accident, death, medical expenses and repatriation costs, including air ambulance and helicopter rescue.
Krinsol Ecotours further strongly recommends that your cover is extended to include cancellation, curtailment, loss of effects and all other expenses which may arise in connection with loss, damage, injury or other inconveniences. Additionally, you must ensure that there are no exclusion clauses which limit cover for the type of activities included in chosen package. It is entirely customer’s responsibility to ensure that adequate insurance cover has been obtained. Kra Integrated Solution Ltd (Krinsol Ecotours) reserves the rights to cancel customer’s booking or reservation at any point prior to departure or arrival date if not satisfied that adequate insurance cover is procured. Krinsol Ecotours will require documentary proof of customer’s insurance cover at least two weeks prior to departure/arrival date.
A passport valid for six months beyond the date of return travel is mandatory for entry and or admission into all countries. It is important to check the visa requirements ahead of time. Customers must therefore be in possession of a valid passport and all entry visas, permits and certificates including vaccination certificates, required for the whole of the trip. Customers accept full responsibility for making all necessary arrangements in respect of this. If a customer fails to do so, then Kra Integrated Solutions Ltd (Krinsol Ecotours) has no liability to her or him for any cost, loss or damage which may be suffered, nor will the Krinsol Ecotours refund the cost of any unused portion of the travel schedules. Customers should check with the nearest Ghana embassy or consulate for the exact visa application requirements and any other necessary information.
Any advice or information given by Krinsol Ecotours about flights, visas, healthcare, vaccinations, climate, clothing, equipment, conditions and other matters is given in absolute good faith but without responsibility on Krinsol Ecotours' part. It is customer’s sole responsibility to check the specific rules and regulations concerning his or her travel to Ghana. Ideally, the best sources for official information on Ghana entry visa are the Ghana Immigration Service (http://www.ghanaimmigration.org/visa_info.htm), Ghana Embassies and Consulates in applicant’s home countries.
PS: Entry visas, airline ticket and itinerary do not guarantee you entry into a country. It is the traveler’s responsibility to declare any information relating to, but not limited to, a criminal record, health records and all other reasons that may impede a customer’s entry into Ghana.
Kra Integrated Solutions Ltd (Krinsol Ecotours) absolves its self from any responsibility for inaccurate or false information.
LIMITATION OF RISK & LIABILITY
In effecting a booking or reservation, you acknowledge and accept the potential risks and hazards involved in Eco or adventure travel, in addition to the usual risks associated with foreign travel, and you affirm that you are both mentally and physically capable of undertaking the chosen package and activities involved. Some of the risks of Eco or adventure travel may include injury, sickness and disease, remoteness from medical services, loss or damage to property, discomfort and inconvenience, cultural shock and extreme weather conditions. You understand that your decision to travel to Ghana with Kra Integrated Solutions Ltd (Krinsol Ecotours) is made in the light of consideration of this information, including any others accessed personally from diverse sources, and that you are willing to assume all personal risks associated with such travel.
In view of this, Kra Integrated Solutions (Krinsol Ecotours) shall not bear liability for any claims, losses, damages, costs, expenses, delays, sickness, injury, or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond Kra Integrated Solutions Ltd (Krinsol Ecotours’) or a service provider’s reasonable control. In no event shall Kra Integrated Solutions’ (Krinsol Ecotours’) liability exceed the total amounts a customer paid to Kra Integrated Solutions (Krinsol Ecotours) for customer’s travel package. Kra Integrated Solutions Ltd (Krinsol Ecotours) assumes no responsibility for lost tickets, documents, passes, or coupons.
Customers shall acknowledge and accept that the dynamics of travel within Africa requires flexibility and allowances for alternatives. The outline itineraries given for each tour should not be regarded as contractual obligations of Kra Integrated Solutions Ltd (Krinsol Ecotours). Rather, they should be seen as an indication to the aims of the customer, and as such the route, schedules, itineraries, hotels, facilities and mode of travel may be subject to adjustment without prior notice due to unpredictable or unforeseeable circumstances. Where there is accommodation substitution, it will be of the same quality and standard as the original accommodation specified. No refunds will be given for services not utilized.
AUTHORITY DURING THE TOUR
By submitting the booking form, you agree to accept the authority and decisions of the Kra Integrated Solutions Ltd (Krinsol Ecotours’) employees, group leaders, agents and suppliers while on tour, and must at all times strictly adhere to the laws, customs, foreign exchange and drug regulations of Ghana. Decisions made by the group leader as to the conduct, itinerary, and objectives of the tour are deemed final. If, in the opinion of the group leader, any group member’s behavior or physical condition is detrimental to the safety, well-being or the welfare of the group as a whole, or a hindrance to the progress of the itinerary, that member may be excluded from the whole of, or part of, the tour without recourse to any refund. In the case of ill-health, Kra Integrated Solutions Ltd (Krinsol Ecotours) reserves the right to make such arrangements for the person’s well-being as the management deems necessary and to recover the whole of the costs thereof from the individual involved.
CLAIMS AND COMPLAINTS
Where a customer is dissatisfied with any segment of the package, she or he should inform the group leader or Kra Integrated Solutions Ltd (Krinsol Ecotours) representative as soon as possible of the nature of the dissatisfaction so that the leader or representative has the opportunity to resolve the complaint immediately. In the unlikely event that the complaint is still unresolved at the end of the package, the customer must inform the Kra Integrated Solutions Ltd (Krinsol Ecotours) of the complaint in writing within thirty (30) days of returning from the tour. Kra Integrated Solutions Ltd (Krinsol Ecotours) will not accept any responsibility whatsoever for any complaints if the customer does not take reasonable steps to inform the leader or representative during the tour. Kra Integrated Solutions Ltd (Krinsol Ecotours) absolutely expects to resolve all disputes amicably through dialogue and consensus building.
These Terms & Conditions shall remain valid and binding until further notice in writing from Kra Integrated Solutions Ltd (Krinsol Ecotours).
This terms and conditions, together with all matters arising from it, are governed by Ghanaian laws, statutes and regulations and the Ghanaian courts of a judicature and competent jurisdiction.